Identity Theft Resources & Victim Assistance

Five Steps to Reclaim Your Identity

Step 1: If suspicious, place a fraud alert on your file with all three credit bureaus:

• Experian, (888) 397-3742
• Equifax, (800) 525-6285
• TransUnion, (800) 680-7289

Step 2: Close all accounts that were affected.

• It may help to write down all the facts regarding the situation in an I.D. Theft Affidavit and file it with all affected creditors.
• Click here to download the FTC's I.D. Theft Affidavit.

Step 3: File a police report and keep a copy. An over-worked police department may indicate that this won't do much good, but insist on it.

Step 4: File a complaint with the FTC.

• Call (877) 438-4338, or click here to file a complaint with the FTC.

Step 5: Alert your credit union and all your unaffected creditors.

• A fraudulent charge may have been reported to them, causing a change in your rates.

To learn more about recovering your identity, download the I.D. Theft kit prepared by the FTC.

Other Resources

If your wallet is stolen or your WCU card is missing, call (800) 449-7728. This toll-free number is available 24 hours a day, 7 days a week for all WCU credit, check, and ATM cards.

Do you have Payment Card Protection? This service, available with our Preferred Checking account, allows you to register all your WCU credit, debit and ATM cards together. If your wallet is lost or stolen, you simply make one toll-free call and all registered cards are cancelled and reissued immediately.

This guide coaches you to safeguard personal and financial records from fraud and identity theft.