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Identity Theft—Current Alerts

“National Credit Union” Phishing Scam—March 23, 2015

The National Credit Union Administration has received reports of an online phishing scam that uses a website with a logo and a design similar to the agency’s own site in an attempt to convince unwary customers to provide information or send money.

This website is not affiliated in any way with the National Credit Union Administration, a federal agency, and the emails are not from NCUA. The emails attempt to persuade individuals to provide personal information, such as Social Security numbers, account numbers and login information, or transfer large amounts of money. Consumers should neither provide information to this website nor attempt to conduct any financial transactions through it. WESTconsin Credit Union and NCUA would not request personal or financial information in this manner. Consumers receiving such emails should call NCUA’s Fraud Hotline toll-free at (800) 827-9650.

Home Depot Breach—September 9, 2014

Home Depot has confirmed a payment data systems breach which started in April 2014. Information is still coming inand we will continue to monitor the situation. At this time, we not been notified of any affected member’s card numbers. At WESTconsin, we are committed to keeping your information safe and secure and take proactive steps to protect our member data, you can also protect yourself and your account information by:

  • Monitoring your debit and credit card transactions closely and report any unusual activity

  • Never giving out your personal or financial information in response to an unsolicited phone call, fax, or email – no matter how legitimate the call may seem

  • Not opening links from any source that you do not know or trust

  •  Changing your passwords regularly

Security & Fraud Alerts—August 11, 2014

The news is reporting millions of email addresses, user names and passwords were found in the hands of Russian hackers. At this time there is no reason to believe WESTconsin Credit Union passwords were among the hacked. At WESTconsin, we are committed to keeping your information safe and secure, you can also protect yourself and your account information by changing your passwords to ALL sites that contain confidential or financial information.

Phone Scam Referencing Debit or Credit Card Information—August 11, 2014

We have been made aware of a recent phone scam that is targeting people with debit or credit cards. Some WESTconsin members have received automated phone calls stating there is a problem with their debit or credit card. Members are prompted to enter their card information, including the expiration date and the three-digit CV code, to “reactivate” their card. This is a scam. If you receive this phone message, ignore it. If you have concerns, please call your local WESTconsin office or (800) 924 -0022.

Protect Yourself from Phishing Scams—August 11, 2014

At WESTconsin, we are committed to keeping your information safe and secure and will never contact you by phone or email to ask you for your personal or financial information. If you receive a suspicious email, phone call or letter, do not respond. If an item appears to come from WESTconsin Credit Union, contact our Service Center at (800) 924-0022 to verify the validity of the inquiry. Phishing scams are on the rise, there are things you can do to protect yourself and your account information:

  • Never give out your personal or financial information in response to an unsolicited phone call, fax, or email – no matter how legitimate the call may seem.

  • Do not respond to any phone call, email, or text message that may warn consequences unless you validate the information immediately. Contact WESTconsin credit union to confirm the validity using a telephone number or web address you know is genuine.

  • Monitor your debit card, credit card, and other account statements regularly to look for unauthorized transactions.

Your WESTconsin Information is Safe from Heartbleed—April 11, 2014

Your data at WESTconsin Credit Union is safe and secure from the Heartbleed bug plaguing the internet. Online banking and other data kept on our systems does not use the software affected by the bug.

We continually take proactive steps to protect our member data. These steps allowed us to stay on top of the Heartbleed Bug. As our IT staff continually monitors IT Security blogs, news, and receives notification when any issues emerge affecting our equipment and systems; we were already testing our systems for this bug before the story started appearing on major websites.

Phone Scam Claiming Debit or Credit Card Card Deactivation—November 4, 2013

We have been made aware of a recent phone scam that is targeting people with debit or credit cards. Some WESTconsin members have received phone calls stating that their debit or credit card has been deactivated and no longer in use along with instructions to call a number and enter card holder information to reactivate their card. This is a scam. If you receive this phone message, please ignore it. If you have concerns, please call your local WESTconsin office or (800) 924-0022.

WESTconsin OnlineDemo

 

Identity Theft and Fraud—Resources and Victim Assistance >

 

CALL-24 Account Access: Menomonie (715) 232-7300 | Elsewhere (888) 928-2255
To report a lost/stolen debit or credit card: (800) 449-7728

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