eStatement FAQs

Frequently Asked Questions about WESTconsin eStatements can be found below. If you don't see an answer to your question contact us and we'd be happy to help!

  • Do I need any special software to view eStatements?

    You will need a program that allows you to open and read a PDF document, typically Adobe Acrobat Reader is installed on your computer or in the browser you use. You may have to install a PFD viewer app on your mobile device. If you do not have Adobe Acrobat Reader, you can click here for your free download.

  • I received an error message while trying to view an eStatement.

    If error states “There was an error processing a page. A font contains a bad CMap/Encoding”, you are using an old version of Adobe Acrobat Reader, and need to upgrade. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your eStatements with no problems. Click here to get the latest version.

    Using Google Chrome, if a PDF image appears and has a button to “Open”, you may have the browser set to open PDF’s with an unsupported program. Change this setting to open with Adobe to view eStatements.

  • Does it matter what browser I use to access the web site?

    Yes, to see a complete list of online banking supported browsers go to the home page of our website, click Accounts Access > Online Resources

  • How will I know when I can view my eStatements?

    The email address provided at the time of registration for eStatements will receive an email notification whenever a new eStatement is available for viewing.

  • How long will my eStatements be available for viewing?

    They will be available for 7 years after they have been posted (from December 2019 on).

  • How do I update my email address?

    Once logged into the eStatement section of WESTconsin Online > select my settings > update your email address. Or, from the Mobile app select Settings > my settings > Email Address

  • How do I cancel eStatements?

    By canceling eStatements you will begin to receive the documents in the mail.

    • From a computer: click eStatements > Settings > Discontinue/Resume Accounts.
    • From a mobile device: tap Menu or More > eStatements > More > Settings > Discontinue/Resume Accounts

  • How do I resume receiving eStatements (opt out of paper statements)?

    From a computer:  click Additional Services > eStatements > Settings > Discontinue/Resume Accounts > Resume > update/validate email address > accept Agreement
    From a mobile device:  tap Menu or More > eStatements > More > Settings > Discontinue/Resume Accounts > Resume > update/validate email address > accept Agreement

  • Can I access my eStatements from a mobile device?

    Yes, you can register for eStatements and view them from our Mobile App on a mobile device. Once logged into your account tap on Menu or More to see the eStatements option, from there follow the prompts to register or choose your eStatements to view if already registered.