Bill Pay FAQs
How do I pay someone new?
To add a new payee type the name of the person or company in the “Need to pay someone new?” field at the top of the main bill pay page and click Add, or select the payee from the commonly known payee list.
Fill out the form, click the Add payee button and you are ready to make a payment.
Note: When asked for an account number, make sure to enter the full number listed on your bill.
Why can't I edit my payee's address?
When adding a payee (or trying to edit your payee later), don't be alarmed if we do not ask you for an address to which to send your payment. This just means that our Bill Pay vendor has a relationship with this payee where they are paid electronically, or the payee has already provided their preferred mailing address.
Are there any types of payments I can't make?
Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged, but may be scheduled at your own risk:
- Tax payments to the Internal Revenue Service or any state or other government agency
- Court-ordered payments, such as alimony or child support
- Payments to insurance companies
We will not notify you if you attempt to make any of these payments and we will not be liable for these prohibited or discouraged payments.
How are payments processed?
Tell us the day you want your payment sent and we take care of the rest.
Use our calendar when scheduling payments to assist in understanding when a payment can be delivered. Available dates will display. Unavailable dates including weekends, holidays, or a date that would not allow delivery to the payee in time are not selectable. Electronic payment are generally delivered in three business days and mailed payments within five business days.
When will the funds be taken from my account?
Funds will be debited from your account within two business days after the process date.
Note: To determine if a payment will be paid electronically or by check, locate the payment in the “Scheduled payments” section of the main page and click the edit icon. How a payment is scheduled to be made, electronic or check, will display in the pop-up box next to “Type.”
What is an eBill?
An eBill is an electronic copy of your paper bill that you can view anytime from within the Bill Pay service.
eBills are a secure and convenient way to keep all of your bills in one place. You will be notified when an eBill arrives and when it is due.
How long do you store my payment history and eBills?
The last 24 months of payment history and eBills are available online for you to view.
How do I change my email address?
You can change your email address by clicking on the My Settings link in the header of the main bill pay page.