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Debit Card Control FAQs

  • How do I access Card Control?

    Card Control can be accessed through either WESTconsin Online > Card Services or through our Mobile App > More.

  • I have several debit cards displaying, can I nickname them?
    Yes! Simply add a nickname to each card by tapping the pencil icon next to the default name of the card to personalize the card.
  • Why is my card/transaction being declined?

    There could be several reasons your card is being declined. First, we suggest that you, confirm your card is showing as Card Status = ON/Active vs OFF/Inactive. Second, review if you’ve chosen to block a certain type of transaction category. If you received an email alert or a SMS Text alert the alert will provide details for why the transaction was declined.  

  • Why can’t I receive an alert via SMS Text Message?

    In order to receive alerts via SMS Text Message you must first be registered for Text Banking through WESTconsin Online.

    To register: Login from a browser > Notifications > Settings > follow prompts to enable Text Message Banking.

  • Why isn’t my phone number showing for SMS Text Message alerts?

    Your phone number needs to be registered for Text Banking through WESTconsin Online. A max of two phone numbers can be registered for text banking.

    To register: Login from a browser > Notifications > Settings > follow prompts to enable Text Message Banking.

  • What is a Push Notification?
    Push notifications are a notification sent to you on your mobile device to notify you of the Card Control alert you requested, without the need to open the mobile app. Push notifications must be enabled via the WESTconsin Mobile App > More > Settings.
  • How do I stop receiving all SMS Text alerts from WESTconsin?
    Simply reply the word “STOP” to 454545 to stop receiving alerts from WESTconsin and to unenroll from Text Banking. Please note by replying “STOP” to 454545 will also stop account alerts and notifications.

WESTconsin Credit Union Notification:

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