Debit Card Rewards Program Help Page
Several frequently asked questions are presented below and should help you get up to speed using this program. Scroll through the topics below to get the information you need.
What is Purchase Rewards?
Purchase Rewards lets you earn cash back by using WESTconsin’s debit card when you purchase merchandise and services. The program is available to debit card holders with qualifying checking accounts. Through this program, you’ll receive targeted offers to receive rewards on purchases based on how you shop. As a cardholder, there is no limit to the rewards you can earn. So, the more you use your debit card, the more offers you can receive and the more rewards you can earn!
Where do I go to see offers?
You can find offers online on the My Accounts page or in the transaction history of your checking account. On the mobile app, Purchase Rewards can be found within the menu options. New offers will be labeled as New Offers until you click to activate them. Once clicked, the reward is “loaded onto” the associated debit card. All offers can be viewed by visiting the rewards summary page.
How do I redeem offers?
To redeem the offer, simply click on it to see the details; this automatically loads the offer onto your debit card. Then shop at the specified retailer and pay using your debit card to earn the reward. Each offer has different details regarding when and where to shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read the details to determine how to redeem each offer and start earning rewards.
Do I need to use a coupon or code to earn rewards?
You do not need a coupon or code to redeem an offer. Each offer has different specifications regarding when and where you shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read offer details to determine how to redeem each offer.
How long do I have to take advantage of an offer?
Each offer has an offer period that was set by the merchant. You must redeem offers before the expiration date. The expiration date can be found in the offer details section of the offer by clicking on the offer.
When do I receive the rewards for the offers I redeem?
Your rewards will typically be deposited to your account the month after you redeem the offer. Since we do not share your personal information with retailers, we cannot credit your account immediately at the time of purchase. For example, any rewards you redeem in the month of September typically will be credited to your account at the end of October. If you would like to see the offers you have redeemed or the total value of the offers you have redeemed, please visit the rewards summary page.
If I have more than one account will I see the same offers on both accounts?
Offers are matched on an account level, based on the purchases made with your debit card for that account. If you make different purchases with different accounts, you will see different offers in those accounts. You must use your debit card connected to that account to redeem the offers for that account.
Why don't I have any offers?
If you seldom use your debit card, you may not receive any offers until you begin using your card more. The more you use your debit card, the more chances you will have to receive relevant offers!
You may not be receiving any offers because you accidentally opted out of the program. If you cannot access the rewards summary page or don’t see the “rewards” section on the My Accounts page you are not enrolled in the rewards program. To opt in click on your checking account to view the transaction history, on the right side of the page click “Get Started” to start receiving offers.
What if I do not want to receive offers?
You can opt out by going into your checking account’s transaction history, on the right side of the page, click Purchase Rewards preferences. Put a check mark in the Remove me from this program box and click Update preferences. If you opt out of the rewards program at this time but change your mind later, simply return to this page and click “Get Started” to resume receiving offers.