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eDocument FAQs

  • Do I need any special software to view eDocuments?

    You will need a program that allows you to open and read a PDF document, typically Adobe Acrobat Reader is installed on your computer or in the browser you use. You may have to install a PFD viewer app on your mobile device. If you do not have Adobe Acrobat Reader, you can click here for your free download.

  • I received an error message while trying to view an eDocument.

    If error states “There was an error processing a page. A font contains a bad CMap/Encoding”, you are using an old version of Adobe Acrobat Reader, and need to upgrade. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your eDocuments with no problems.  Click here to get the latest version.

    Using Google Chrome, if a PDF image appears and has a button to “Open”, you may have the browser set to open PDF’s with an unsupported program. Change this setting to open with Adobe to view eStatements.

  • Does it matter what browser I use to access the web site?

    Yes, to see a complete list of online banking supported browsers go to the home page of our website, click Accounts Access > Online Resources

  • How will I know when I can view my eDocuments?
    The email address provided at the time of registration for eDocuments will receive an email notification whenever a new eDocument is available for viewing.
  • How long will my eDocuments be available for viewing?

    They will be available for 36 months after they have been posted.

  • How do I update my email address?

    Once logged into the eDocuments section of WESTconsin Online > select my settings > update your email address. Or, from the Mobile app select Settings > my settings > Email Address

  • How do I cancel eDocuments?

    By cancelling eDocuments you will begin to receive the documents in the mail.

    From a computer:  click Additional Services > eDocuments > Settings > Discontinue/Resume Accounts.
    From a mobile device:  tap Menu or More > eDocuments > More > Settings > Discontinue/Resume Accounts

     

  • How do I resume receiving eDocuments (opt out of paper statements)?

    From a computer:  click Additional Services > eDocuments > Settings > Discontinue/Resume Accounts > Resume > update/validate email address > accept Agreement
    From a mobile device:  tap Menu or More > eDocuments > More > Settings > Discontinue/Resume Accounts > Resume > update/validate email address > accept Agreement

     

  • Can I access my eDocuments from a mobile device?

    Yes, you can register for eDocuments and view them from our Mobile App on a mobile device. Once logged into your account tap on Menu or More to see the eDocuments option, from there follow the prompts to register or choose your eDocument to view if already registered.

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