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System Maintenance | Due to scheduled maintenance, WESTconsin Online and our Mobile App will be unavailable Saturday, June 22 from 9 p.m. through Sunday, June 23 at 3:30 a.m. We apologize for any inconvenience.

eDocument FAQs

  • Do I need any special software to view eDocuments?

    If you have Adobe Acrobat Reader on your computer, you’re all set. If you do not have Adobe Acrobat Reader, you can click here for your free download.

  • I received an error message while trying to view an eDocument.

    If error states “There was an error processing a page. A font contains a bad CMap/Encoding”, you are using an old version of Adobe Acrobat Reader, and need to upgrade. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your eDocuments with no problems.  Click here to get the latest version.

  • What do I do if I’m having trouble viewing my eStatement or other eDocuments?

    Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements and/or upgrades and downloads to your browser can affect your PC’s ability to connect with secure sites, including our site. Allowing 1st & 3rd party cookies is required in order to view eDocuments. Some pop-up blocker and firewall programs may prevent access to eStatements/eDocuments. If you utilize these types of applications, you may need to disable certain features of the programs.

  • Does it matter what browser I use to access the web site?

    Yes, to see a complete list of online banking supported browsers go to the home page of our website, click Accounts Access > Online Resources

  • How will I know when I can view my eDocuments?
    The email address provided at the time of registration for eDocuments will receive an email notification whenever a new eDocument is available for viewing.
  • How long will my eDocuments be available for viewing?

    They will be available for 36 months after they have been posted.

  • What do I do if my email address changes?

    Once logged into the eDocuments section of WESTconsin Online or the Mobile app select Settings > Email Address

  • How do I cancel eDocuments?

    By cancelling eDocuments you will begin to receive the documents in the mail.

    From a computer:  click Additional Services > eDocuments > Settings > Discontinue/Resume Accounts.
    From a mobile device:  tap Menu or More > eDocuments > More > Settings > Discontinue/Resume Accounts

     

  • I’ve changed my mind, how do I resume receiving eDocuments?

    From a computer:  click Additional Services > eDocuments > Settings > Discontinue/Resume Accounts > Resume > update/validate email address > accept Agreement
    From a mobile device:  tap Menu or More > eDocuments > More > Settings > Discontinue/Resume Accounts > Resume > update/validate email address > accept Agreement

     

  • Can I access my eDocuments from a mobile device?

    Yes, you can register for eDocuments and view them from our Mobile App on a mobile device. Once logged into your account tap on Menu or More to see the eDocuments option, from there follow the prompts to register or choose your eDocument to view if already registered.

WESTconsin Credit Union Notification:

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