Do I need any special software to view eDocuments?
If you have Adobe Acrobat Reader on your computer, you’re all set. If you do not have Adobe Acrobat Reader, you can click here for your free download.
I received an error message while trying to view an eDocument.
Click here to get the latest version.
Using Google Chrome, if a PDF image appears and has a button to “Open”, you may have the browser set to open PDF’s with an unsupported program. Change this setting to open with Adobe to view eStatements.
Does it matter what browser I use to access the web site?
Yes, to see a complete list of online banking supported browsers go to the home page of our website, click Accounts Access > Online Resources
How will I know when I can view my eDocuments?
eDocument is available for viewing.
How long will my eDocuments be available for viewing?
They will be available for 36 months after they have been posted.
How do I update my email address?
Once logged into the eDocuments section of WESTconsin Online, the Mobile App, or WESTconsin Business Connect select Settings > Email Address
How do I cancel eDocuments?
By cancelling eDocuments you will begin to receive the documents in the mail.
From a computer: click Additional Services > eDocuments > Settings > Discontinue/Resume Accounts.
From a mobile device: tap Menu or More > eDocuments > More > Settings > Discontinue/Resume Accounts
How do I resume receiving eDocuments (opt out of paper statements)?
From a computer: click Additional Services > eDocuments > Settings > Discontinue/Resume Accounts > Resume > update/validate email address > accept Agreement
From a mobile device: tap Menu or More > eDocuments > More > Settings > Discontinue/Resume Accounts > Resume > update/validate email address > accept Agreement
Can I access my eDocuments from a mobile device?
Yes, you can register for eDocuments and view them from our Mobile App on a mobile device. Once logged into your account tap on Menu or More to see the eDocuments option, from there follow the prompts to register or choose your eDocument to view if already registered.