Card Management FAQs

Card Management can be accessed through either WESTconsin Online > Card Services or through our Mobile App > More.

There could be several reasons your card is being declined. First, we suggest that you confirm your card is showing as Card Status = ON/Active vs OFF/Inactive. Second, review if you’ve chosen to block a certain type of transaction category. If you received an email alert or a SMS Text alert the alert will provide details for why the transaction was declined.

From WESTconsin Online, or our Mobile App, change the toggle switch to turn your card ON or OFF. Changes are effective immediately and you can control your card 24/7. If you turn your card off, any recurring or preauthorized transactions will not be blocked (example: Netflix monthly subscriptions will continue to process, even though the card is turned off).

Notifications and Declines can be set for the following categories:

• Transactions: In-store, online, mail/phone orders and ATMs
• Locations: Decline and/or set up notifications for foreign transactions
  • Note: Foreign transactions processed with a US processor (e.g. Paypal) may not be blocked
• Spend Limits: Receive notifications for posted or declined transactions based on dollar amounts